Shipping policy

Shipping and Delivery Policy – Idole Lebanon

At Idole Lebanon, every delivery represents a meaningful gesture. We carefully coordinate preparation, packaging and delivery to provide a reliable and premium experience.

This policy applies to deliveries within Lebanon and international shipments of eligible products.

1. Delivery Within Lebanon

Idole Lebanon delivers flowers, cakes, balloons, sweets, candles, personalized gifts and other eligible products across many areas of Lebanon.

Delivery availability, preparation time and fees depend on:

The product ordered.
The destination and delivery area.
The time and date the order is placed.
Supplier and product availability.
Seasonal demand and current operating conditions.

The delivery dates available on the product page or during checkout reflect the information available when the order is placed.

2. Same-Day Delivery

Orders placed before 2:00 PM Lebanon time may qualify for same-day delivery when:

The selected product is eligible for same-day preparation.
Same-day delivery is available for the destination.
The requested date remains available during ordering.
The product and required materials are in stock.

Same-day delivery is not available for every product or location and is not guaranteed merely because an order is placed before 2:00 PM.

Orders placed after 2:00 PM will be offered the next eligible delivery date based on the product’s preparation time and destination. This may not always be the following day.

3. Product Preparation Times

Different product categories require different preparation periods.

For example:

Flowers, balloons, candles, Lebanese sweets and eligible ready-to-deliver gifts may qualify for same-day delivery within Lebanon, subject to stock, destination availability and the 2:00 PM ordering cutoff. Product-specific exceptions are shown on their product pages.
Cakes require at least 48 hours of advance notice; a bundle containing cake follows the same minimum.
Supplier-produced, handmade and other gifts may require advance preparation as indicated on their product pages.

The preparation time shown on the relevant product page or delivery selector takes priority over general estimates in this policy.

When an order contains products with different preparation periods, the longest required preparation period may determine the earliest available delivery date for the complete order.

4. Delivery Areas and Fees

We deliver to many cities and regions across Lebanon, subject to operational availability and safe access.

Delivery charges are calculated during checkout according to the selected destination and available delivery service.

Some remote or restricted areas may require:

Additional delivery time.
An adjusted delivery fee.
Coordination with the customer or recipient.
Delivery to an agreed accessible meeting point.
Cancellation and refund if delivery cannot reasonably or safely be completed.

We will contact the customer when additional coordination is required.

5. Delivery Dates and Time Preferences

Customers may select or request an available delivery date and, where offered, a preferred delivery period.

We make reasonable efforts to deliver on the selected date and accommodate requested timing. However, exact delivery times are estimates unless Idole Lebanon expressly confirms a guaranteed arrangement in writing.

Traffic, recipient availability, delivery-route changes, weather, security conditions and other operational factors may affect the actual delivery time.

6. Recipient Information

Customers must provide complete and accurate delivery information, including:

Recipient’s full name.
Complete address and location details.
A valid and reachable recipient telephone number.
Building, floor, landmark or access information where relevant.
An alternative contact number when appropriate.

By providing a recipient’s details, the customer confirms that they are authorized to provide those details for order fulfilment and delivery communication.

Our team or delivery partner may contact the recipient when necessary to confirm the location, arrange access or complete the delivery.

7. Surprise Gifts

If the order is intended to be a surprise, the customer should provide sufficient address and access details and, where possible, an alternative contact who can assist without revealing the gift.

We will make reasonable efforts to preserve the surprise. However, the recipient may need to be contacted when required to locate the address, obtain access or avoid a failed delivery.

8. Failed Delivery and Redelivery

A delivery may be considered unsuccessful when:

The address or contact details are incorrect or incomplete.
The recipient cannot be reached or is unavailable.
Access to the location is restricted.
Delivery is refused.
The customer or recipient does not respond to reasonable contact attempts.

When possible, we will contact the customer to arrange another solution. Additional delivery or redelivery charges may apply when the failed attempt resulted from inaccurate information, recipient unavailability or restricted access.

Because flowers, cakes and other gifts may be perishable or prepared for a specific date, redelivery or replacement might not be possible after an unsuccessful delivery attempt.

This section does not apply when the delivery failure was caused by Idole Lebanon or its delivery provider.

9. Peak Periods and Exceptional Conditions

During periods of unusually high demand—including Valentine’s Day, Mother’s Day, Eid, Christmas and other major occasions—we recommend ordering early.

Delivery schedules may be extended or limited during these periods. Severe weather, road closures, security incidents, government restrictions, supplier disruption or other circumstances outside our reasonable control may also cause delays.

When a significant issue affects an order, we will make reasonable efforts to notify the customer and provide an appropriate update or alternative.

10. International Shipping

Selected Lebanese products are available for international shipping. Products intended only for delivery within Lebanon—including many flowers, cakes, balloons and other perishable items—cannot be shipped internationally.

International availability is displayed on the applicable product page or during checkout.

Processing time depends on the product. Many eligible products are prepared within 1–3 business days, but handmade, supplier-produced, customized or temporarily unavailable items may require longer. The product page or order confirmation will indicate any specific preparation requirement.

International transit commonly takes approximately 3–7 business days after dispatch where supported by the selected service. This is an estimate, not a guarantee. Actual transit time depends on the destination, carrier, service level, customs processing, local delivery network and current conditions.

11. Customs, Duties and Import Restrictions

International orders may be subject to customs inspections, import duties, taxes, brokerage fees or other destination-country charges.

Unless expressly included at checkout, these charges are the responsibility of the customer or recipient and are not controlled by Idole Lebanon.

Customers are responsible for ensuring that the ordered products may lawfully be imported into the destination country. Customs delays, refusals or confiscations caused by destination-country rules are outside our direct control.

Where a shipment is returned because duties were refused, the address was incorrect or the product could not legally be imported, any refund will be assessed after deducting non-recoverable shipping, return, customs or product costs where permitted by law.

12. International Tracking

Tracking information will be provided for international shipments when the selected carrier offers tracking.

Tracking may take time to update after dispatch. Carrier delivery estimates and tracking events are provided by the carrier and may change during transit.

For certain local Lebanon deliveries, live carrier tracking may not be available. Our support team can provide reasonable order-status assistance when requested.

13. Gift Messages and Delivery Requests

Gift messages may be included when the option is available during ordering.

Customers may also provide reasonable delivery notes or preferences. We will make reasonable efforts to follow them, but special requests remain subject to safety, access, product limitations and operational feasibility.

14. Damaged, Incorrect or Missing Orders

If an order arrives damaged, incorrect or incomplete, contact us promptly in accordance with our Return and Refund Policy.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.
Any relevant delivery or tracking information.

Keep the product and packaging until we complete our review.

15. Contact Us

For questions regarding shipping or delivery, contact:

Idole Lebanon LLC
Email: support@idolelb.com
WhatsApp: +961 3 881 378
Website: https://idolelb.com